Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)

Auteur(s): CHABO BYAENE ALAIN, MABELA MAKENGO ROSTIN, KONDE NKIAMA JOEL, MUHINDO MAVOKO HYPOLITE, KAYEMBE NZONGOLA-NKASU DONATIEN, MUWONGA MASIDI JEREMIE, SITUAKIBANZA NANI-TUMA HIPPOLYTE
Nom de la revue/Journal: American Journal of Industrial and Business Management
Mois: mai
Volume: 11
Année: 2021
pages: 481-498