Relationship between customer satisfaction and customer loyalty in the clinical laboratory of the University Hospital of Kinshasa, Democratic Republic of the Congo

Auteur(s): CHABO BYAENE ALAIN, MABELA MAKENGO ROSTIN, KONDE NKIAMA JOEL, MUHINDO MAVOKO HYPOLITE, KAYEMBE NZONGOLA-NKASU DONATIEN, MUWONGA MASIDI JEREMIE, SITUAKIBANZA NANI-TUMA HIPPOLYTE
Nom de la revue/Journal: Journal of Economics and International Business Management
Mois: juin
Volume: 9
Numéro: 1
Année: 2021
pages: 35-43